Terms of Service

1. Who we are and what these terms cover

These terms are an agreement between you and SVARG AI PRIVATE LIMITED, a company incorporated in India ("SvargAI", "we", "us"). They apply to the svargai.com website, to Svarg's planning tools, and to any application Svarg builds and hosts for you (the "Service").

By creating an account or using the Service you agree to these terms. If you use the Service for an organisation, you confirm you may accept them on its behalf, and "you" means that organisation.

2. The Service

Svarg helps businesses find customers who may be at risk of leaving. It builds an application for your team, connects it to the tools you choose, runs AI agents that look for specific risks, and shows the records behind each finding with a suggested next step.

We may improve, change or retire features over time. If a change materially reduces what you have paid for, we will tell you in advance.

3. Your account

Keep your sign-in details secure and tell us promptly at the address below if you believe someone else has used your account. You are responsible for what happens under your account and for the people you give access to your application.

4. Your data

Your data stays yours. The records you connect or upload (your "Customer Data") belong to you. You give us permission to host, process and transmit them only as needed to provide the Service to you, including sending relevant parts to AI model providers as described in our Privacy Policy.

You confirm that you have the right to share the Customer Data with the Service, including any notices or consents your own customers need, for example before recording a conversation.

We do not sell Customer Data and do not use it to train AI models. How we collect and protect information is described in the Privacy Policy, which forms part of these terms.

5. Connected tools

When you connect a third-party tool, such as a CRM, support desk, billing system, Gmail or Slack, your use of that tool remains subject to its provider's own terms. Access is read-only, and you can disconnect at any time. We are not responsible for third-party tools, for changes their providers make, or for their availability.

6. AI findings and recommendations

Findings, explanations and suggested next steps are produced from your data by rules and by AI models. They are meant to support your team's judgement, not replace it. They may be incomplete or wrong. Check the evidence shown with each finding before acting on it, especially before any decision that affects a customer.

7. Acceptable use

Do not use the Service to break the law, to infringe anyone's rights, to process data you have no right to process, to send spam, to attempt to access another customer's data or our systems without permission, to probe or disrupt the Service, or to build a competing product from it.

We may suspend access that puts the Service, other customers or the public at risk. Where we reasonably can, we will tell you first.

8. Plans and fees

Plans and their limits are described on our pricing page. Paid plans are agreed with you in writing, including price, billing period and taxes. Unless agreed otherwise, fees are payable in advance and are not refundable for a period already started.

9. Our property

The Service, the software and applications we build, and our names and logos belong to SvargAI or its licensors. You get the right to use the Service for your own business during your subscription. You may not copy, resell or reverse-engineer it, except where the law allows. If you send us feedback, we may use it freely.

10. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for the purposes of this agreement, and protect it with reasonable care. This does not apply to information that is public, was already known, or is received lawfully from someone else.

11. Ending the agreement

You can stop using the Service at any time. Either of us may end the agreement if the other seriously breaches it and does not fix the breach within 30 days of being told. When it ends, your access stops. For 30 days afterwards you can ask us for an export of your Customer Data, after which we delete it, except where the law requires us to keep it.

12. Warranties and liability

We provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, it is provided "as is", without other warranties, including that it will be uninterrupted or error-free.

To the extent the law allows, neither of us is liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability under these terms in any 12 months is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. We will post the new version here with a new date, and for a material change we will tell account holders by email at least 15 days before it takes effect. Continuing to use the Service after that means you accept the change.

14. Law and disputes

These terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts at The Nilgiris, Tamil Nadu, India. We will first try to resolve any dispute informally.

15. Contact

SVARG AI PRIVATE LIMITED — hello@svargai.com.